Complaint Policy
📝 Complaints & Dispute Resolution
Sometimes things don’t go as planned. Do you have a complaint? Please contact us first via email:
🤝 Couldn't find a solution? You have options.
If we’re unable to resolve the issue together, you can submit your complaint for mediation through Stichting WebwinkelKeur:
🔗 Submit your dispute to WebwinkelKeur
🇪🇺 European Union – Online Dispute Resolution (ODR)
Since February 15, 2016, consumers in the EU can also submit complaints through the European Commission’s Online Dispute Resolution platform:
🌐 Online Dispute Resolution Platform
If your complaint has not yet been handled elsewhere, you may submit it via this EU platform.
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