Return Policy

📦 Return Policy – WearGlena

We want you to be happy with your purchase! That’s why we offer a 60-day return policy – stress-free and straightforward.

✅ Return Conditions
Please ensure that the item is:
🧼 Clean
📦 In its original packaging
💯 Not damaged through use

🔁 How do I request a return?
📩 Send an email to wearglena@gmail.com
✅ Once approved, you’ll receive a return label and simple return instructions.
🚚 Return shipping costs are the responsibility of the customer.

⚠️ Returns without prior approval will not be accepted.

⚠️ Received a damaged or incorrect item?
Please inspect your order immediately upon arrival.
If the item is damaged, defective, or incorrect, contact us right away – we’ll take care of it.

🔄 Want to exchange an item?
The fastest way:
Return the original item and place a new order once your return has been approved.

🇪🇺 EU Customers – 14-Day Right of Withdrawal
If you live in the EU and your order was shipped within the EU, you can cancel or return it within 14 days without giving any reason.
The item must be:
📦 In its original packaging
💯 Not damaged through use

💸 Refunds
Once we receive and inspect your return, we’ll notify you whether it has been approved.

If approved:
💳 Your refund will be processed within 10 business days to your original payment method.
🏦 Please note that your bank or credit card provider may take additional time to process the refund.

🕒 Still no refund after 15 business days?
📩 Email us at wearglena@gmail.com