FAQ

❓ Frequently Asked Questions

📩 I have a question about my order – how can I contact you?
For urgent inquiries, the best way to reach us is by email:

📧 wearglena@gmail.com
All messages are handled directly by the co-founders of our company – we’re happy to help and committed to providing you with the best experience possible!

🏠 I need to change my shipping address – what should I do?
Please contact us within 24 hours of placing your order.
The fastest way to reach us is via:
📧 wearglena@gmail.com

📦 Where is my shipping confirmation?
Please allow 48–72 hours for us to process your order.
During busy periods (e.g. holidays), it might take a bit longer.
Didn’t receive a confirmation? Check your spam or junk mail folder.

🚚 Why hasn’t my tracking updated yet?
Tracking information is usually updated 2–4 days after order processing.
Still no update? Just send us an email – we’re happy to assist you.

🌍 Do you accept international orders?
Yes, absolutely! Please note that shipping costs and delivery times may vary depending on your location outside the U.S.

❌ What if I want to cancel or change my order?
Want to cancel or make a change?
Send us an email within 1–2 days of your purchase.

🔁 What is your return policy?
We offer a 14-day return window for all orders, as long as the items haven’t been damaged through use.
To start a return, simply email us at: wearglena@gmail.com